EXPERIENCE

Lead financial remediation initiatives, managing high-value customer portfolios and recovery cases. Ensure adherence to compliance standards and data security policies. Collaborate with cross-functional teams to streamline resolution workflows. Achievement: Recognized as Top Contributor for outstanding performance during Genesys Go-Live project (2024) 

Managed 4,000–5,000 recovery cases involving credit cards, personal loans, and overdrafts. Negotiated settlements, executed skip tracing, and ensured accurate case documentation. Achieved strong recovery results while maintaining customer satisfaction and compliance 

Supervised and motivated a recovery team to meet monthly collection targets. Conducted training sessions, call audits, and compliance checks. Developed data-driven strategies to reduce delinquency rates. 

Conducted process reviews to identify operational bottlenecks and optimization opportunities. Managed inbound/outbound telesales campaigns with high customer conversion rates 

Managed 1,500–2,000 recovery accounts for DIB/EIB including personal loans & Murabaha cases. Drafted settlement proposals (SSP) and coordinated with legal departments for escalations. Maintained accurate logs, client reports, and target achievement records. 

Handled customer communications, reconciliations, and recovery reporting. Met and exceeded assigned recovery KPIs consistently. 

Conducted financial market analysis for investment strategies. Trained junior analysts and contributed to research reports on Forex trends.