Results-driven Financial Remediation Officer at Emirates NBD with over 7 years of experience in financial recovery, customer relations, and portfolio management across leading financial institutions in the UAE and Pakistan. Demonstrated success in managing high-volume debt portfolios, improving recovery performance, and delivering exceptional client support.

Recognized for outstanding contribution as a Top Contributor for Genesys Go-Live at Emirates NBD, showcasing dedication to operational excellence and digital transformation. Skilled in leveraging CRM systems, RMS-Collect, DMS, and communication tools to streamline financial remediation, ensure compliance, and maintain strong client relationships.

Proven expertise in strategic debt recovery, customer negotiation, and portfolio optimization, with a consistent record of meeting and exceeding performance targets. Adept at leading teams, conducting risk assessments, and implementing process improvements that drive sustainable results.